Creating User Experience Innovation Around Technologies
One very practical and straightforward method to creating new ideas for a new (or old) technology is to draw the technology in the middle of a diagram (e.g., on a whiteboard), and then list potential or concrete customer needs around the technology. This method consists of five steps:
- Identify target user needs.
- Identify potential capabilities of the new technology.
- Put the technology in the center.
- Innovate solutions based on customer needs and technology capabilities.
- Document the results and process the output.
Throughout this chapter I will use a specific example: a mobile device manufacturer that is planning to add an infrared camera to one of its devices. The main driver for the ...
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