April 2014
Intermediate to advanced
256 pages
4h 16m
English
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In your professional life as in your private life, things don’t always go right. In fact, things can go very wrong, and when they do, obviously something needs to be done about it.
In the business world, responsibilities and resources include people, money, equipment, infrastructure, and technology. Breakdown can occur in any of these areas. People make mistakes, profits are down, equipment gets broken, infrastructure needs repair, and technology goes haywire.
This may be particularly problematic when a crisis occurs, and rest assured it will. A lot of bosses operate from a position of denial: “Can’t happen ...
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