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Ways and Means for Managing Up by F. William Smullen

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Build and Maintain the Boss’s Credibility

Serving the boss well is more than about making that person happy or even keeping him or her satisfied. It does, however, have a lot to do with building and maintaining the boss’s credibility.

Credibility means different things to different people. My criterion for credibility is whether a person can be trusted, can be believed, can be taken at his or her word. That is important whether it’s by an outsider or by someone on the staff. You can help build such credibility for your boss.

As is the case for the boss, maintaining credibility is important for you, too. You are a reflection of that person. ...

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