April 2014
Intermediate to advanced
256 pages
4h 16m
English
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Most organizations have a front office or its equivalent. Typically it is occupied by some of the most important people in the organization: everyone from a receptionist, a secretary, or a personal assistant to a special assistant, a chief of staff, a speechwriter, or anyone the boss wants close by.
These people may have separate offices or cubicles or their own work spaces in one form or another, but collectively they are the face of the organization. From welcoming outsiders as they enter the office to being the phone voice who greets people long distance, they are the beginning of a critical moment ...
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