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Ways and Means for Managing Up by F. William Smullen

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Resolve Conflict for the Boss

Most people would prefer not to argue or fight with someone, especially in the workplace. It’s not private, it’s not pretty, and it certainly is not conducive to a positive office atmosphere.

If we do bring bad moods or manners to the office, we could use a little counseling, for we’re not being helpful to those around us who want, expect, and deserve a work environment that is healthy, even happy.

Conflict resolution is both an art and a science. A subject taught at universities and practiced by diplomats on the world stage, conflict management is used to help people understand better why other people do certain ...

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