April 2014
Intermediate to advanced
256 pages
4h 16m
English
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Most people would prefer not to argue or fight with someone, especially in the workplace. It’s not private, it’s not pretty, and it certainly is not conducive to a positive office atmosphere.
If we do bring bad moods or manners to the office, we could use a little counseling, for we’re not being helpful to those around us who want, expect, and deserve a work environment that is healthy, even happy.
Conflict resolution is both an art and a science. A subject taught at universities and practiced by diplomats on the world stage, conflict management is used to help people understand better why other people do certain ...