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Why Quality is Important and How It Applies in Diverse Business and Social Environments, Volume I
book

Why Quality is Important and How It Applies in Diverse Business and Social Environments, Volume I

by Paul Hayes
December 2020
Intermediate to advanced
270 pages
6h 20m
English
Business Expert Press
Content preview from Why Quality is Important and How It Applies in Diverse Business and Social Environments, Volume I

CHAPTER 10

Tools and Techniques for Quality

Standards and Specifications

The specification is the foundation for knowing what we must achieve for the user—see Chapter 2, The role of specification. The user may be active as a consumer of a product or service, or passive as a patient and under the oversight of a client.

How we successfully deliver the complying product or service using the appropriate tools and processes is a matter of best practice. Best practice is commonly accepted as being defined in national and international standards (of best practice).

Standards and Best Practice

Standards emerge readily during deep and desperate times and war time spurs their emergence and normal commercial use insures their development (see Chapter 22, ...

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Publisher Resources

ISBN: 9781947098541