December 2021
Intermediate to advanced
288 pages
7h 14m
English
Content preview from Winning on Purpose
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APPENDIX A
Net Promoter 3.0 Checklist
With thousands of firms now utilizing at least some core components of the Net Promoter System, our suite of organizational tools and processes comprising NPS continue to grow and evolve. We at Bain invented only some of the components of this system; we helped launch an open-source movement and integrated the best of what we observed working well at innovative practitioners.
Many of the leading innovators are members in Bain’s NPS Loyalty Forum who regularly share best practices and seek help on their thorniest challenges.1 This group deserves enormous credit for helping us at Bain understand the essential elements of today’s state of the art.
So, what follows is a summary of the elements that comprise ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
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I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.