Index

accountability, 16, 44, 6270

and employee termination, 99

INSPIRE method, 6569

of managers, 221

for mistakes, 224

Pleaser and, 21

scheduling check-ins, 70

when delegating, 8788

acknowledging

mistakes, 209

progress, 183

reality, 130

actions, 16

focus on just-in-time, 182

Alder, Shannon L., 244

alternatives, lack of, 6465

“and,” 2426

Apollo 13 mission, 3940

apologies, 209

appointment, for receiving completed assignment, 88

approval, request for, 84

articulating results, 187188

attitudes, of boss, 217225

authenticity, 205207

authority, play as risk to, 172

awards, for trusted behaviors, 127

Babauta, Leo, 90

balloons, 125

behaviors

enforcing, 6869

of Gamers, 22

impact of, 221

in meetings, 150

of Pleasers, 21

to produce results,

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