Winning Well

Index

accountability, 16, 44, 62–70

and employee termination, 99

INSPIRE method, 65–69

of managers, 221

for mistakes, 224

Pleaser and, 21

scheduling check-ins, 70

when delegating, 87–88

acknowledging

mistakes, 209

progress, 183

reality, 130

actions, 16

focus on just-in-time, 182

Alder, Shannon L., 244

alternatives, lack of, 64–65

“and,” 24–26

Apollo 13 mission, 39–40

apologies, 209

appointment, for receiving completed assignment, 88

approval, request for, 84

articulating results, 187–188

attitudes, of boss, 217–225

authenticity, 205–207

authority, play as risk to, 172

awards, for trusted behaviors, 127

Babauta, Leo, 90

balloons, 125

behaviors

enforcing, 68–69

of Gamers, 22

impact of, 221

in meetings, 150

of Pleasers, 21

to produce results,