Wooden: A Lifetime of Observations and Reflections On and Off the Court

Bringing Out the Best in People

People want to believe you are sincerely interested in them as persons, not just for what they can do for you. You can’t fake it. If you don’t mean it, they know it—just as you’d know if someone were pretending to be interested in you.

In the workplace you’ll get better cooperation and results if you are sincerely interested in people’s families and interests, not simply how they do their job. This will bring productive results. Most people try to live up to expectations.

It always comes back to courtesy, politeness, and consideration.