Chapter 1

Conflict Resolution at Work

In This Chapter

arrow Looking at causes of workplace conflict

arrow Using a mediation process to help employees through problems

arrow Finding and using conflict expertise

You may love your family and friends but, truth be told, you spend much of your time with the people at work. Not getting along with co-workers or having members of your team at odds with one another can be stressful and distracting. In addition, problems in the workplace rarely stay at work; they can permeate every aspect of your life. So you need to take the time to understand what’s behind a conflict, get beyond the surface issues and work to help find satisfying resolutions for everyone involved.

Settling differences effectively requires you to step back and look at the broader picture, be mindful of another person’s point of view, and take into account peripheral factors that may be creating or provoking problems, like group dynamics or workplace norms.

In this chapter, I give you an overview of conflict resolution so you can successfully mediate problems in your workplace, whether those problems are between two individuals or within a larger group. I also tell you about additional ...

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