February 2015
Beginner
192 pages
4h 31m
English
book
Workplace Conflict Resolution Essentials For Dummies, Australian and New Zealand Edition
by Vivian Scott
Content preview from Workplace Conflict Resolution Essentials For Dummies, Australian and New Zealand Edition
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Chapter 1
Conflict Resolution at Work
In This Chapter
Looking at causes of workplace conflict
Using a mediation process to help employees through problems
Finding and using conflict expertise
You may love your family and friends but, truth be told, you spend much of your time with the people at work. Not getting along with co-workers or having members of your team at odds with one another can be stressful and distracting. In addition, problems in the workplace rarely stay at work; they can permeate every aspect of your life. So you need to take the time to understand what’s behind a conflict, get beyond the surface issues and work to help find satisfying resolutions for everyone involved.
Settling differences effectively requires you to step back and look at the broader picture, be mindful of another person’s point of view, and take into account peripheral factors that may be creating or provoking problems, like group dynamics or workplace norms.
In this chapter, I give you an overview of conflict resolution so you can successfully mediate problems in your workplace, whether those problems are between two individuals or within a larger group. I also tell you about additional ...
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I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.