Workplace Conflict Resolution Essentials For Dummies, Australian and New Zealand Edition
by Vivian Scott
Chapter 11
Determining How Your Company Can Help
In This Chapter
Partnering with the human resources (HR) department
Customising a conflict resolution infrastructure
Even if you work in the smallest of companies, you may not be completely on your own when the inevitable conflict arises. Companies that recognise the cost of unresolved conflicts offer resources to help employees resolve issues early on. And those companies that haven’t invested in large-scale conflict resolution strategies usually offer at least a few basic services.
This chapter takes a look at the most common conflict resolution resources and helps you determine which option will best meet the needs of your current circumstance. It also looks at how you can help design a conflict resolution system for your organisation — one that addresses current and future dispute resolution goals.
Working with Human Resources
The human resources (HR) department is a valuable resource to anyone in the organisation. Most employees see HR as a compliance office — the place that makes sure everyone is following the rules and regulations. But that’s not all HR does. It ensures that your company is implementing policies that protect the organisation, helps managers realise the liability they carry through their actions and sees ...
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