February 2015
Beginner
192 pages
4h 31m
English
book
Workplace Conflict Resolution Essentials For Dummies, Australian and New Zealand Edition
by Vivian Scott
Content preview from Workplace Conflict Resolution Essentials For Dummies, Australian and New Zealand Edition
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Chapter 5
Knowing When to Address Conflict
In This Chapter
Determining the scope of a conflict
Considering taking action
Getting to the bottom of things
Coaching employees through a problem
Keeping an eye on progress
Managers often overlook the cost of conflict, or the cost of doing nothing about a conflict, when considering the impact of disagreements. It may not always feel like it, but resolving conflict at the lowest level possible saves you time, money and energy.
This chapter provides insight into whether you should step in to mediate a conflict on your team. It also gives you ways to monitor progress if you decide to put the resolution process in the hands of the employees involved.
Assessing the Cost and Severity of the Conflict
Sometimes giving a conflict time to work out on its own is worthwhile, but you won’t know whether you’re doing the right thing without investigating to see whether your strategy has an impact on your teams’ productivity and the bottom line. Taking ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.