Workplace Conflict Resolution Essentials For Dummies, Australian and New Zealand Edition

About the Author

Vivian Scott is a Professional Certified Mediator with a private practice in Snohomish, Washington. She has handled a variety of workplace cases, ranging from helping business partners end their relationship with dignity, to creating a new working environment for a law firm. She has completed an extensive practicum and certification program with the Dispute Resolution Center of Snohomish & Island Counties, where she mediates on a regular basis helping parties resolve conflict in workplace, family, consumer and landlord/tenant disputes. Scott is a member of the Washington Mediation Association and spends much of her time advocating for meaningful resolution.

Scott lives with her partner of 11 years, Brent, and is proud mum of a grown daughter, Vanessa, who will soon be a stellar attorney and mediator in her own right. Scott can be reached through her website at www.vivianscottmediation.com.

Author’s Acknowledgements

I’d like to thank all the people who played a part in bringing this book to life, including my Wiley friends Mike Lewis, Rhea Siegel, Sarah Faulkner, Elizabeth Rea, Elizabeth Kuball, Todd Lothery and Gary Zimmerman. Big thanks also to the countless family and friends who candidly answered my questions about their personal struggles in the workplace.

The brilliant staff at the Dispute Resolution Center of Snohomish & Island Counties (in Everett, Washington) deserve much credit for their unselfish work and writing prowess. Thanks to the DRC employees ...