Workplace Conflict Resolution Essentials For Dummies, Australian and New Zealand Edition

Chapter 10

Adapting a Conflict Meeting for the Entire Team

In This Chapter

Recognising your role as facilitator

Using various methods to gather information

Planning for and conducting a group conflict meeting

Following up with the team

When a conflict gets to the point that it’s affecting an entire team or department, including as many people as possible in resolution efforts is often necessary and even beneficial. This chapter helps you refine your role as a meeting facilitator, walks you through organising a meeting and focuses on the art of working with a large group.

Acting as Facilitator

Even if employees or colleagues have viewed you as the problem-solver or go-to person in the past, when you’re in a group meeting to address conflict, you take on a different function — that of neutral facilitator. So this isn’t the time to deliver a lecture, stifle comments or questions, and then send staff back to work with their tail between their legs. Rather, you want to create an environment in which the attendees work through problems and build their own solutions. You’re the (somewhat) ...