6.1 Business Process Benchmarking: Finding and Implementing Best Practices (Robert Camp)6.1.1 Case Study: Housekeeping System Cycle Time Reduction at The Ritz-Carlton Hotel Company6.1.1.1 Who Is The Ritz-Carlton Hotel Company?6.1.1.2 Assessment of the Case Study The Ritz-Carlton Hotel Company6.1.1.3 Conclusion6.2 Case Studies from Healthy Workplaces: A Selection of Global Good Practices6.2.1 Case study: Lån & Spar Bank Denmark6.2.1.1 Who Is Lån & Spar Bank?6.2.1.2 Health in Business Strategy6.2.1.3 Assessment of Case Study Lån & Spar Bank6.2.1.4 Conclusion6.2.2 Case Study: GlaxoSmithKline UK6.2.2.1 Who Is GSK?6.2.2.2 Health in Business Strategy6.2.2.3 Assessment of Case Study GSK6.2.2.4 Conclusion6.2.3 Case Study: Baxter International Inc. USA6.2.3.1 Who Is Baxter?6.2.3.2 Health in Business Strategy6.2.3.3 Assessment of Case Study Baxter International Inc. USA6.2.3.4 Conclusion6.2.3.5 Conclusions from Healthy Workplaces: A Selection of Global Good Practices6.3 Case Studies from APQC CONNECTING PEOPLE TO CONTENT: Create, Surface, and Share Knowledge for a Smarter Organization6.3.1 Preface6.3.2 Case study: Nalco6.3.2.1 Initial Comment6.3.2.2 Who Is Nalco?6.3.2.3 Assessment of Case Study Nalco6.3.2.4 Conclusion Case Study Nalco6.3.3 Case study: MWH Global Inc.6.3.3.1 Who Is MWH Global Inc.?6.3.3.2 Assessment of Case Study MWH Global Inc.6.3.3.3 Conclusion Case MWH Global Inc.6.3.3.4 Global Conclusion on the APQC Case Studies (Nalco and MWH Global Inc.)6.3.4 Case Study: Already Doing It and Not Knowing It6.3.4.1 Who Is Metro Public Health Department (MPHD) Nashville, Tennessee?6.3.4.2 Assessment of Case Study Metro Public Health Department (MPHD) Nashville, Tennessee6.3.4.3 Conclusion of the Nashville, TN Case Studies6.3.5 Case Study: Why Is Singapore’s School System So Successful and Is It a Model for the West?6.3.5.1 Assessment of Case Study Singapore’s School System6.3.5.2 Conclusion6.3.5.3 Additional Comments6.4 Case Study: HR Certification Institute & Top Employers Institute6.4.1 About HRCI6.4.2 About Top Employers Institute6.4.3 Assessment of the Case Study HR Certification Institute & Top Employers Institute6.4.3.1 Summary Assessment of Case Study 9 (see Figure 6.6)6.4.4 Conclusion of the Assessment of HRCI & TEI6.5 Case Study: ExxonMobil Safety, Health, and the Workplace6.5.1 Who Is ExxonMobil?6.5.2 Assessment of Case Study ExxonMobil Safety, Health, and the Workplace6.5.3 Conclusion6.6 Observations Gained from the Assessment of Ten BEST Quick Scan Studies