A Guide to Six Sigma and Process Improvement for Practitioners and Students: Foundations, DMAIC, Tools, Cases, and Certification, Second Edition

Acknowledgments

First, we thank the late W. Edwards Deming for his philosophy and guidance. Second, we thank everyone at the University of Miami and the University of Miami Miller School of Medicine for collaborating with us in all of our process improvement efforts. We have learned something from every single one of you! Third, we thank all the people who provided life lessons to us to make this book a reality. Finally, we thank Jeanne Glasser Levine for giving us the opportunity to write this second edition. Thank you one and all.