Acknowledgements
I am extremely grateful to all the people, too numerous to mention, who have contributed to this book. From the first edition I would like to thank all the former contributors, including those whose case studies do not appear in this edition. I have tried where possible to include some of the case studies from the first edition, especially those where I have been able to gain updates. These include contributions from Dr Candy Albertsson, formerly of BP Amoco, Anthony J. Booth CBE, of Ericsson, the late John Bailey of KPMG, Roger Leek of Fujitsu Services (formerly of BNFL), Brian Wisdom and Chris Johnson, formerly of Thresher, David Waters, formerly of Whitbread, Stephen McCafferty of Standard Life, Jane Yarnell for the case ...
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