About the Author
Marsha Collier is a best-selling author, speaker, and radio host covering the topics of e-commerce, customer service, and social media. She is also one of the foremost eBay experts and educators worldwide. She has sold over one million books and has published 48 (plus) titles in the For Dummies series (John Wiley & Sons, Inc.). Marsha’s titles covering eBay and social media include the best-selling eBay For Dummies and Facebook, Twitter, and Instagram For Seniors For Dummies.
Making online customers happy and winning new customers are her goals. Marsha’s books Ultimate Online Customer Service Guide: How to Connect with your Customers to Sell More! and Social Media Commerce For Dummies show how social media is an unparalleled vehicle for connecting with an unlimited customer base.
Marsha authors the popular blog Marsha Collier’s Musings for small business and operates Cool eBay Tools, a Web resource for online sellers. For more tech tips, listen to her podcast Computer and Technology Radio on your favorite podcast network.
Marsha is recognized by major publications as a social media and technology Power Influencer; you can find her full bio on Wikipedia and LinkedIn.
Dedication
I wrote this book for everyone “over a certain age” who likes to be fluent and self-sufficient with personal technology devices.
Author’s Acknowledgments
This book wouldn’t be here without the sage advice (and inspiration) from my Project Editor, Leah Michael. She tried to retire, but ...
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