• Understand how this guide is organized to facilitate learning
• Set up an environment for self-paced exercises
• Introduce Apple Authorized Training and Certification
This guide serves as a tour of the breadth of functionality of OS X and the best methods for effectively supporting users of OS X systems. In addition, this guide is the curriculum for the Apple official training course, Mountain Lion 101: OS X Support Essentials 10.8, a three-day, hands-on course that provides an intense and in-depth exploration of how to troubleshoot on OS X Mountain Lion. This course is facilitated by an Apple Certified Trainer and is organized into multiple lessons, each containing instructor presentations followed by related ...