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Apple Pro Training Series: OS X Support Essentials by Kevin M. White

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Lesson 21. Application Management and Troubleshooting

Goals

• Understand and support the various application types

• Monitor and control processes and applications

• Explore various application troubleshooting techniques

• Manage and troubleshoot widgets and the Dashboard

For many OS X support professionals, their most common day-to-day task is troubleshooting application issues. The successful resolution of an application issue is most often due to previous experience with the specific application. Specific application issues, however, are beyond the scope of this guide.

On the other hand, support professionals dealing with new applications or new issues must rely on their ability to effectively gather relevant information and their knowledge ...

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