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Assertiveness: How To Be Strong In Every Situation by Suzanne Potts, Conrad Potts

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5

Getting the Respect You Deserve at Work

Saying “no,” handling put-downs and being taken seriously

A real-life story c5-fig-5001

A client, Bill, has been using your services for four months now as part of a six-month trial period. Signing this contract with such a high profile account was a real coup for your boss and could produce significant revenue for your company.

However, each month, Bill exceeds the hours he’s being billed for and you know everyone’s afraid to say “no” when he requests further changes.

You’ve just handled a difficult telephone call with Bill when Jane, your boss’ PA, says rather irritatingly “the trouble with you is you’re just far ...

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