AgentMonitorOutgoing() — Records an agent’s outgoing calls
Records all outbound calls made by a call agent.
This application tries to figure out the ID of the agent who is
placing outgoing call based on a comparison of the Caller ID of the
current interface and the global variable set by the
AgentCallbackLogin() application. As such,
it should be used only in conjunction with (and after!) the
AgentCallbackLogin() application. It uses
the monitoring functions in the
chan_agent module instead of the
Monitor() application to record the calls.
This means that call recording must be configured correctly in the
By default, recorded calls are saved to the
/var/spool/asterisk/monitor/ directory. This may
be overridden by changing the
savecallsin parameter in
If the Caller ID and/or agent ID are not found, this application
will go to priority
n+1, if it
n is the current
0 unless overridden
by one of the options.
options argument may include one
or more of the following:
Make this application return
-1 if there is an error condition and
there is no extension
Change the Call Detail Record so that the source of the
call is recorded as
Don’t generate warnings when there is no Caller ID or if the agent ID is not known. This option is useful if you want to have a shared context for agent and non-agent calls.
; record outbound calls for this agent, and change the CDR ...