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Asterisk: The Future of Telephony by Leif Madsen, Jared Smith, Jim Van Meggelen

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Name

AgentMonitorOutgoing() — Records an agent’s outgoing calls

Synopsis

    AgentMonitorOutgoing([options])

Records all outbound calls made by a call agent.

This application tries to figure out the ID of the agent who is placing outgoing call based on a comparison of the Caller ID of the current interface and the global variable set by the AgentCallbackLogin() application. As such, it should be used only in conjunction with (and after!) the AgentCallbackLogin() application. It uses the monitoring functions in the chan_agent module instead of the Monitor() application to record the calls. This means that call recording must be configured correctly in the agents.conf file.

By default, recorded calls are saved to the /var/spool/asterisk/monitor/ directory. This may be overridden by changing the savecallsin parameter in agents.conf.

If the Caller ID and/or agent ID are not found, this application will go to priority n+1, if it exists (where n is the current priority).

Returns 0 unless overridden by one of the options.

The options argument may include one or more of the following:

d

Make this application return -1 if there is an error condition and there is no extension n+101.

c

Change the Call Detail Record so that the source of the call is recorded as Agent/agent_id.

n

Don’t generate warnings when there is no Caller ID or if the agent ID is not known. This option is useful if you want to have a shared context for agent and non-agent calls.

 ; record outbound calls for this agent, and change the CDR ...

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