Abstract

This book includes seven chapters that discuss relevant issues associated with change management. The first chapter examines the concept of change management and its impact on the company’s business performance and sustainability. Change management is a challenging and continuous process that requires a particular set of skills for both leaders and managers. It is essential for leaders and change agents to ­understand and be able to address the four W’s and one-H: Why? What? Who? When? How? This chapter also highlights the concept and the importance of sustainable development, including economic, environmental, and social elements. The second chapter introduces different types of changes including planned, unplanned, incremental ...

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