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Communication Competence

Book Description

Almost everything that matters to humans is derived from and through communication. Just because people communicate every day, however, does not mean that they are communicating competently. In fact, evidence indicates that there is a substantial need for better interpersonal skills among a significant proportion of the populace. Furthermore, "dark side" experiences in everyday life abound, and features of modern society pose new challenges that make the concept of communication competence increasingly complex.

The Handbook of Communication Competence brings together scholars from across the globe to examine these various facets of communication competence, including its history, its essential components, and its applications in interpersonal, group, institutional, and societal contexts. The book provides a state-of-the-art review for scholars and graduate students, as well as practitioners in counseling, developmental, health care, educational, intercultural, and human resource management contexts, illustrating that communication competence is vital to health, relationships, and all collective human endeavors.

Table of Contents

  1. Cover
  2. Titel
  3. Impressum
  4. Inhalt
  5. Vorwort
  6. I. Introduction
    1. Annegret F. Hannawa and Brian H. Spitzberg
    2. 1 Welcome to the Handbook of Communication Competence
  7. II. Paradigms and perspectives
    1. Philip M. Backlund and Sherwyn P. Morreale
    2. 2 Communication competence: Historical synopsis, definitions, applications, and looking to the future
    3. Charles Pavitt
    4. 3 Theoretical approaches to communicative competence
    5. Jason S. Wrench and Narissra Punyanunt-Carter
    6. 4 Epistemological approaches to communication competence
  8. III. Codes
    1. Robert E. Sanders
    2. 5 Competence in speaking in interactions
    3. Laura Guerrero and Leslie Ramos-Salazar
    4. 6 Nonverbal skills in emotional communication
    5. Ulla Bunz and David Montez
    6. 7 Computer-mediated communication competence
  9. IV. Components
    1. Chris R. Sawyer and Virginia P. Richmond
    2. 8 Motivational factors and communication competence
    3. John O. Greene and Jenna McNallie
    4. 9 Competence knowledge
    5. Brian H. Spitzberg
    6. 10 The composition of competence: Communication skills
  10. V. Personal factors
    1. Michael J. Beatty and Paola Pascual-Ferrá
    2. 11 Genetics and communication competence
    3. Michael L. Hecht and Yu Lu
    4. 12 Culture and competence: Ethnicity and race
  11. VI. Contexts
    1. Tamara D. Afifi and Samantha Coveleski
    2. 13 Relational competence
    3. William R. Cupach
    4. 14 Communication competence in the management of conflict
    5. Linda L. Putnam and Samantha Rae Powers
    6. 15 Developing negotiation competencies
    7. Pamela Shockley-Zalabak
    8. 16 Communication competence in organizations and groups: Historic and emerging perspectives
    9. Allen I. Huffcutt, Satoris S. Culbertson and Sarah E. Riforgiate
    10. 17 Functional forms of competence: Interviewing
    11. Sherwyn P. Morreale
    12. 18 Instructional communication competence in higher education
    13. Marleah Dean and Richard L. Street, Jr.
    14. 19 Managing uncertainty in clinical encounters
    15. Stella Ting-Toomey and Tenzin Dorjee
    16. 20 Intercultural and intergroup communication competence: Toward an integrative perspective
    17. Laura Stafford
    18. 21 Social communicative competencies across the life span
  12. VII. Intervention and assessment
    1. Brian H. Spitzberg
    2. 22 Assessing the state of assessment: Communication competence
    3. Joann Keyton
    4. 23 Outcomes and the criterion problem in communication competence research
    5. Lynne Kelly and James A. Keaten
    6. 24 The transformation of everyday talk: The impact of communication technology on notions of communication competence
    7. Vincent R. Waldron and Stephen Yungbluth
    8. 25 Training and intervention
  13. VIII. The dark side of communication competence
    1. Loreen N. Olson
    2. 26 The dark underbelly of communication competence: How something good canbebad?
    3. Annegret F. Hannawa
    4. 27 Miscommunication and error
    5. Anne M. Nicotera
    6. 28 Verbal and physical aggression
  14. IX. Epilogue
    1. Brian H. Spitzberg
    2. 29 Problems, paradoxes, and prospects in the study of communication competence
  15. Biographical sketches
  16. Subject index
  17. Author index
  18. Fußnote