April 2019
Intermediate to advanced
288 pages
5h 57m
English
Content preview from Connected Strategy
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Building Customer Relationships to Create Competitive Advantage
Henry Ford’s quip on color choices for his legendary Model T illustrates the trade-off between willingness-to-pay and production efficiency: “Any customer can have a car painted any color that he wants so long as it is black.” Ford had no proclivity for black paint. His first car, the Model A, came in red, and the Model F was primarily sold in green. Instead, Ford’s cookie-cutter strategy and one-size-fits-all paradigm came to favor production efficiency over customization.
That same production efficiency preference extends beyond manufacturing to the world of education, an industry that in the United States employs some 3 million K–12 teachers and another 1.7 million ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.