INDEX
Note: Page numbers in italics followed by f, t, and w refer to figures, tables, and worksheets, respectively.
- Abilify, 176, 204
- accessibility, 52–55
- Adherium SmartInhaler, 106
- advertising revenue, 190–191
- AdWords, 190
- Airbnb
- crowd orchestrator architecture, 13, 38, 163–164, 171, 221
- customer experience, 70
- Alexa (Amazon), 196, 209
- Alibaba, 28, 29f
- alternatives, identification of, 206–208, 209t
- Amazon
- Alexa, 196, 209
- AmazonFresh, 24
- Amazon Go stores, 29
- Amazon Web Services, 186
- connection architecture, 13, 154, 156, 158, 171
- customization by, 102
- drone delivery, 213
- Marketplace, 158, 171
- Prime, 189–190
- respond-to-desire customer experience, 6, 70
- analyzing technologies, 227
- Angie’s List, 159, 183
- Apple, 12, 99, 115, 205, 210, 211 ...