Optimized feedback loops
This phrase has been knocking around for a while in relation to agile software delivery approaches. For those not in the know, this relates to reducing the time taken to get feedback from users in terms of how the software you have supplied functions, works, and operates. This can come in many forms—NPS (net promoter score) functionality, feedback forms, rating score— but the main thing is to get this feedback as soon as possible. If you have adopted CD and DevOps and have the ability to deliver changes rapidly, then you really need feedback in a timely manner to ensure what has been delivered matches expectations (and quality standards). There's pretty much no point in getting feedback two or three months after the ...
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