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Conversations for Creating Star Performers: Go Beyond the Performance Review to Inspire Excellence Every Day by Shawn Kent Hayashi

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CHAPTER 7 Conversations for Getting Back on Track

How do you become a world-class manager who is known for developing star performers? By mastering the conversations described in this book! Your content—the guidance and direction that you share that is actionable and enables the people you are developing to shorten their learning curve—shows up in conversations over time. Your ability to create meaningful conversations will set you apart from others.

Some of the most important conversations you will have with the people you are coaching will be the ones that help them through a point at which they are stuck. These types of conversations can help increase people’s trust in us as well as their respect for us. Managers often have to deal with times ...

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