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Conversations for Creating Star Performers: Go Beyond the Performance Review to Inspire Excellence Every Day by Shawn Kent Hayashi

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CHAPTER 10 Conversations for Recognition

Evan was inspired to learn a complex new skill, and with great excitement, she signed up for a team coaching experience. Early in the coaching process, it was clear that her team members were much better at learning and performing the new skill than she was, but she was so excited about learning that she did not pay attention to the difference in their ability levels. Evan saw herself improving each week and felt great about it.

Six weeks into the learning experience, during one of the sessions, when Evan was feeling great about her performance, the coach said to her in front of the team, “I never thought you would get this far!” The coach probably meant this as a compliment; however, the way it was said ...

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