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Customer Service Management Training 101 by Renee EVENSON

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5Training for Excellence

Training for excellence reaps big rewards. Your employees perform their best. You get results and reach your goals. Whether you are asked to conduct a training session in a classroom setting, train a new employee on the job, show a coworker how to perform a task, demonstrate a new procedure during a meeting, or bring an employee up to speed on a new practice, training effectively and thoroughly is the only way to achieve all your goals.

How effectively you train determines how effectively your employees will learn. When you take adequate time to prepare the training material on technical job skills and customer service and when you know how best to present it, you set your team and yourself up for success. Consider that ...

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