September 2011
Beginner
224 pages
4h 22m
English
Content preview from Customer Service Management Training 101Become an O’Reilly member and get unlimited access to this title plus top books and audiobooks from O’Reilly and nearly 200 top publishers, thousands of courses curated by job role, 150+ live events each month,
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9Motivating ThroughMeaningful Feedback
The purpose of monitoring and observing is to improve substandard performance and reinforce good performance. This is accomplished by motivating through meaningful feedback.
Some managers motivate by handing out awards for a job well done. Others motivate by giving monetary incentives. Yet others motivate by rewarding employees with time off or other nonmonetary prizes. Handing out awards, incentives, and rewards may motivate employees, but these types of motivation are usually short lived and employees become conditioned to expect something just for doing their jobs.
Effective managers know that the best and longest lasting form of motivation occurs when employees are made to feel good about the jobs they ...
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O’Reilly covers everything we've got, with content to help us build a world-class technology community, upgrade the capabilities and competencies of our teams, and improve overall team performance as well as their engagement.Julian F.
I wanted to learn C and C++, but it didn't click for me until I picked up an O'Reilly book. When I went on the O’Reilly platform, I was astonished to find all the books there, plus live events and sandboxes so you could play around with the technology.Addison B.
I’ve been on the O’Reilly platform for more than eight years. I use a couple of learning platforms, but I'm on O'Reilly more than anybody else. When you're there, you start learning. I'm never disappointed.Amir M.
I'm always learning. So when I got on to O'Reilly, I was like a kid in a candy store. There are playlists. There are answers. There's on-demand training. It's worth its weight in gold, in terms of what it allows me to do.