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Customer Service Management Training 101 by Renee EVENSON

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8Monitoring Performancefor Excellence

Effective leaders get results. They hold themselves accountable for meeting customer, organization, and team goals. They understand how to get results through their employees’ efforts, and they know that the most effective way to determine how well their team is doing is to monitor performance and measure results through involved management, direct observation, and analysis.

Your number one job is to make sure that your employees get the results you need. When you commit the necessary time to monitor team, employee, and personal results, you will stay on track to achieve your goals. Since your customers are the ones who are responsible for keeping you and your team employed, your number one goal should always ...

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