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Intentions Aren’t Enough

“So then I told him, ‘intent isn’t impact,’ and it totally blew his mind! I bet he had never thought before that the effort he was putting in trying to do the right thing might be causing harm.” The DEI practitioner grinned as she shared the story with me, and I nodded along. I had heard and told some version of this story many times, but there was always a nagging question following it. So I asked it.

“What about your own work, then?”

She looked at me, slightly put off. “My own work? I facilitate hard conversations ...

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