Delivering Business Analysis

INDEX

3rd Wave model 13–16, 39

8Ps diamond 198, 201–3

Abilene paradox 207–8

absence management 334

Accept (CIA model) 142, 144

accessibility (BA Service value proposition attribute) 29

Accountable (RACI matrix) 273–4

accountable executive (governance customer category) 252, 253

Action planning (BA Consulting Cycle) 213, 215, 216

action priority matrix 157, 158

active listening 139–41

active-constructive response model 265, 266

activity diagram 153

Adair, John 198, 199

additional resources 223–4

advising (3rd Wave model) 13, 15–16

Advocates (stakeholder category) 268

affirming and adjusting framework 136

Agile development 24, 31, 35, 40, 92, 361, 365

alternative modelling approaches 154–6

analysis and planning 235–6

analytical thinking 92, 162 ...