Delivering Business Analysis

9 OPERATING THE BA SERVICE

INTRODUCTION

A number of operational and management activities are required if the benefits of a coordinated business analysis effort are to be realised by the organisation. This chapter discusses the key processes that underpin the operation of the BA Service. These are:

• consultancy management;

• demand management;

• planning and estimating;

• process management, including knowledge management, risk and issue management and financial management.

Many of these processes are not unique to business analysis, and there may be opportunities to align them to corporate approaches or to apply common standards in some organisations. However, the specific context of the BA Service, and the corresponding challenges that may ...