book

Delivering Business Analysis

by Debra Paul, Christina Lovelock

September 2019

Intermediate to advanced

405 pages

11h 34m

English

BCS, The Chartered Institute for IT

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IntroductionBusiness analysis as a serviceThe Community of Practice conceptSituating the BA ServiceThe role of the business analystThe 3rd Wave model for business analysisChallenges facing the BA ServiceConclusion
IntroductionThe nature of serviceThe nature of valueApplying the BASFThe BASF and the portfolio business analystThe business case for the BA ServiceConclusion
IntroductionRecruitment strategyRecruitment planningSearchSelection approachInductionRetentionSuccession planningConclusionCase study 1: Recruiting in a competitive market
IntroductionThe T-shaped professional business analystSkills development frameworksService view of skills developmentThe BA Service as a learning organisationConclusionCase study 2: Green-field BA Service
IntroductionAppraisal and performance managementApproaches to facilitate performance managementUnderstanding personal motivationProviding feedbackRemovalConclusionCase study 3: Managing performance with empathy and understanding
IntroductionThe role of standards and templatesSelecting the standardsModelling standardsCreation and maintenance of templatesAdoption of standardsConclusionCase Study 4: Providing consistent business analysis
IntroductionSupport tool categoriesSupport tool maturity assessmentSelecting business analysis support toolsReasons tools can failConclusionCase study 5: Realising benefits from investment in support tools
IntroductionWhat is a leader?Role of the BA leaderEffective leadershipLeadership frameworks and stylesChallenges facing BA leadersConclusionCase study 6: Leading a BA Service transformation
IntroductionGap analysis of the management processesBusiness analysis consultancy managementBusiness analysis demand managementBusiness analysis planningBusiness analysis process managementConclusionCase study 7: Operating a large-scale BA Service
IntroductionIdentifying the ‘customer’Categories of customerWorking with customersAnalysing customersConclusion
IntroductionThe essence of cultureCultural frameworksThe BA Service cultureConclusion
IntroductionQuality and improvement cultureContinual service improvement (CSI)Quality managementQuality management techniquesConclusionCase study 8: Instilling a quality focus to enable business analysts to succeed and thrive
IntroductionThe Importance of metrics and measurementTypes of measuresFinancial metricsCustomer metricsLearning and growth metricsInternal process metricsConclusion

Content preview from Delivering Business Analysis

1 INTRODUCING THE BA SERVICE

INTRODUCTION

Business analysis is a professional discipline that aims to ensure that work systems are investigated, requirements are clarified, and proposed business and IT changes are evaluated. Business analysis, when conducted by skilled practitioners, can help organisations to spend investment funds with focus and insight.

Many books explore business analysis. Typically, these books are aimed at individual business analysts, with the objectives of improving business analysis skills and knowledge, and offering frameworks and techniques for conducting business analysis. The extensive readership of these books reflects the increasing number of business analysts who wish to apply professional standards to their work. ...