Delivering Business Analysis

5 ENABLING A HIGH-PERFORMANCE BA SERVICE

INTRODUCTION

The BA Service has a broad portfolio, as discussed in Chapter 2, so requires business analysts to be proficient in using a wide range of business analysis frameworks and techniques. This demanding context presents performance challenges for practising business analysts and managerial challenges for BA leaders as they endeavour to support business analysts to perform their role successfully.

The staff responsibilities landscape was introduced in Chapter 4, which covered the development of business analysts. This landscape is shown again in Figure 5.1.

Figure 5.1 Staff responsibilities landscape

This chapter covers the following topics related to the final two elements of the staff responsibilities ...