book

Delivering Business Analysis

by Debra Paul, Christina Lovelock

September 2019

Intermediate to advanced

405 pages

11h 34m

English

BCS, The Chartered Institute for IT

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IntroductionBusiness analysis as a serviceThe Community of Practice conceptSituating the BA ServiceThe role of the business analystThe 3rd Wave model for business analysisChallenges facing the BA ServiceConclusion
IntroductionThe nature of serviceThe nature of valueApplying the BASFThe BASF and the portfolio business analystThe business case for the BA ServiceConclusion
IntroductionRecruitment strategyRecruitment planningSearchSelection approachInductionRetentionSuccession planningConclusionCase study 1: Recruiting in a competitive market
IntroductionThe T-shaped professional business analystSkills development frameworksService view of skills developmentThe BA Service as a learning organisationConclusionCase study 2: Green-field BA Service
IntroductionAppraisal and performance managementApproaches to facilitate performance managementUnderstanding personal motivationProviding feedbackRemovalConclusionCase study 3: Managing performance with empathy and understanding
IntroductionThe role of standards and templatesSelecting the standardsModelling standardsCreation and maintenance of templatesAdoption of standardsConclusionCase Study 4: Providing consistent business analysis
IntroductionSupport tool categoriesSupport tool maturity assessmentSelecting business analysis support toolsReasons tools can failConclusionCase study 5: Realising benefits from investment in support tools
IntroductionWhat is a leader?Role of the BA leaderEffective leadershipLeadership frameworks and stylesChallenges facing BA leadersConclusionCase study 6: Leading a BA Service transformation
IntroductionGap analysis of the management processesBusiness analysis consultancy managementBusiness analysis demand managementBusiness analysis planningBusiness analysis process managementConclusionCase study 7: Operating a large-scale BA Service
IntroductionIdentifying the ‘customer’Categories of customerWorking with customersAnalysing customersConclusion
IntroductionThe essence of cultureCultural frameworksThe BA Service cultureConclusion
IntroductionQuality and improvement cultureContinual service improvement (CSI)Quality managementQuality management techniquesConclusionCase study 8: Instilling a quality focus to enable business analysts to succeed and thrive
IntroductionThe Importance of metrics and measurementTypes of measuresFinancial metricsCustomer metricsLearning and growth metricsInternal process metricsConclusion

Content preview from Delivering Business Analysis

APPENDIX 1BA SERVICE CATALOGUE

Table: Service names including service value proposition, service activities and service techniques with the situation investigation and problem analysis such as defining the problem, scope and identity business needs.

Table: Service names including environment analysis, investigation and problem definition with the situation investigation and problem analysis with objective, explanation and techniques for each service.

Table: Service names including requirements engineering, stakeholder management and user role modelling with the situation investigation and problem analysis with objective, explanation and techniques for each service.

Table: Service name including service value proposition, service activities and service techniques including business case development and data modelling with objectives and explanation of each technique.

Table: Service name including environment and gap analysis and feasibility assessment explanation and techniques of each service such as entity relationship diagram, PESTLE analysis and gap analysis.

Table: Service name including requirements engineering and stakeholder management with feasibility assessment explanation and techniques of each service such as requirement analysis, C A T W O E and social network analysis.

Table: Describing and redesigning business processes, service activities and service techniques such as gap analysis and investigation with objectives, explanation and techniques like gap analysis, and workshop to achieve business process improvement.