CHAPTER SEVEN

From Diversity to Inclusion: An Inclusion Equation

Mary-Frances Winters

For inclusion, you have to start with the heart and then move to the head. For authentic, sustainable, inclusive organizations, leaders have to “get it in their guts” and then commit to becoming competent so their behavior matches their intent.

—Fortune 100 Financial Services CEO

In the past twenty-five years, the field of diversity and inclusion has become more sophisticated, both in its definitions and in articulating what the terms really mean. But multiple definitions of this burgeoning and complex discipline still abound, often leading to confusion and even controversy. As I pointed out in a prior review, “[d]iversity has evolved into a rather amorphous ...

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