CHAPTER 6
Open Your Eyes and Ears
Sometimes we have to deal with the bad andthe ugly to get to the good.
♦ What do you see?
♦ What are you overlooking?
♦ What can you stop tolerating?
Let’s begin this chapter by opening our eyes and ears to “good.”
Organizations of all types are adopting diversity and inclusion as part of their business strategies, primarily because a growing number of leaders in business, the nonprofit sector, and academia are coming to grips with two central ideas:
• Participants in their worlds—stakeholders, customers and clients, and employees—are likely to grow more diverse, and diverse in greater numbers, than in the ...
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