Introduction

"Like everyone else, I’ve got the same trucks. Like everyone else, I’ve got the same potatoes. Like everyone else, I’ve got the same machinery. The only thing I can have different is better people."—Herman Lay, founder of the H.W. Lay Company, later to become Frito-Lay, Inc.

Your company might have 10, 50, 500, 1,000, or 20,000 people, but do you have the right talent in the right places at every key position in your company? Do you see your employees not as a collection of bodies, but as the best collection of talent for your business? In short, do you have a workforce or a talent force?

Over the past 150 years, the Industrial Revolution, the exploding services industry, and three decades of business technology have transformed ...

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