November 2022
Intermediate to advanced
184 pages
3h 58m
English
Merriam-Webster defines outcomes as ‘Something that follows as a result or consequence.’ The concept of outcomes is synonymous with terms such as results, consequences, effects, aftermath, conclusion, product and the like (1). The key is that outcomes have both positive and negative connotations. The litmus test for outcomes is if they produce value. Value is essentially anything a customer is willing to pay for (2). Often, leaders and their organizations perceive value in improvement with key performance indicators (KPIs) tied to service, cost and quality. This is a good starting point, but value is broader. ...