4 Using Lean Principles and Rules to Foster Innovation

DOI: 10.4324/9781003318354-5

“Michelle! Over here!” Mary Lynn waved from the far side of the lobby. They had arrived 45 minutes early, and the conference center was already buzzing.

“Popular conference,” Michelle commented.

“Marcus is one of the leading Lean strategists in our industry,” Mary Lynn replied. “I still can’t believe you were able to get in! They said it sold out just a few days after we last met.”

“Someone must have dropped out.” Michelle shrugged her shoulders. “I’m just glad I’m here!”

It was sheer luck that Michelle was able to attend the conference in the first place. Two days after she met with Mary Lynn, John announced that he was developing a learning and development ...

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