6 Culture and Values

DOI: 10.4324/9781003318354-8

“How have things been since the Lean Strategies Conference?” Mary Lynn asked in her normal, peppy tone.

Michelle had just walked to the Panera halfway between their companies. It was small for a Panera, but as long as it had the creamy tomato soup, she was happy.

“To be honest, things have gotten very strange at work,” Michelle answered, blowing gently on a spoonful of soup.

“How so?” Mary Lynn asked.

Last week, John pulled together everyone in the company to talk about his vision. It started great. He admitted that he was still learning the best ways to run the company, and he even apologized for not always having the time or headspace to hear us out. His first idea was brilliant. He announced ...

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