Take a look at the firewall rules of the router connected to your server as well as the server itself. Ensure both UDP port 1812 and 1813 are open for the Telco's servers.
Those people were most likely connected to the Wi-Fi tower that is now down. According to FreeRADIUS they still are connected and it limits the simultaneous sessions for them. Use radzap to close their orphan sessions.
It can be that the time zone or time on the captive portal is not correct. You are encouraged to use Network Time Protocol (NTP) to make sure the time is synchronized between all the NAS devices and the FreeRADIUS server.
No, this is what happens with reset values other than never for data-based counters. The sqlcounter module should ...
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