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HBR Guide to AI Basics for Managers
book

HBR Guide to AI Basics for Managers

by Harvard Business Review
January 2023
Intermediate to advanced
272 pages
4h 8m
English
Harvard Business Review Press
Audiobook available
Content preview from HBR Guide to AI Basics for Managers

CHAPTER 14

Managing AI Decision-Making Tools

by Michael Ross and James Taylor

Your business’s use of AI is only going to increase, and that’s a good thing. Digitalization allows businesses to operate at an atomic level and make millions of decisions each day about a single customer, product, supplier, asset, or transaction. But these decisions cannot be made by humans working in a spreadsheet.

We call these granular, AI-powered decisions “micro-decisions” (borrowed from Taylor and Raden’s book Smart Enough Systems). They require a complete paradigm shift, a move from making decisions to making “decisions about decisions.” You must manage at a new level of abstraction through rules, parameters, and algorithms. This shift is happening across every ...

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Publisher Resources

ISBN: 9781647824440