CHAPTER 14
Managing AI Decision-Making Tools
by Michael Ross and James Taylor
Your business’s use of AI is only going to increase, and that’s a good thing. Digitalization allows businesses to operate at an atomic level and make millions of decisions each day about a single customer, product, supplier, asset, or transaction. But these decisions cannot be made by humans working in a spreadsheet.
We call these granular, AI-powered decisions “micro-decisions” (borrowed from Taylor and Raden’s book Smart Enough Systems). They require a complete paradigm shift, a move from making decisions to making “decisions about decisions.” You must manage at a new level of abstraction through rules, parameters, and algorithms. This shift is happening across every ...
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