HBR Guide to AI Basics for Managers

Index

academic approach, to risk mitigation, 157–158

Accenture, 124

accuracy rates, 76

administrative tasks, 2–3

Agrawal, Ajay, 79–87

AI. See artificial intelligence (AI)

AI agents, 103

AI assistants

human traits in, 100

onboarding of, 125–128

training of, 99–100

AI Canvas, 80–87

Aida, 103–104, 106

Aiden, 209

AI operations team, 61–67

in-house, 65–66

third-party, 66

Airbnb, 168–173

AI systems

data-centric approach to building, 40–43

dependability of, 63

employee embrace of, 117–122

employee involvement in design of, 131, 133

failures by, 147–151, 155–156

feedback to, 132–133

flexibility of, 64

no-code platforms, 189–195

production and deployment of, 39–40, 42, 43

scalability and extendibility of, 64–65

sustaining, 101–102

training of, by humans, ...