CHAPTER 15

Your Company’s Algorithms Will Go Wrong. Have a Plan in Place.

by Roman V. Yampolskiy

When you’re ready to incorporate artificial intelligence technologies in your business, the analysis you should perform is this: What can possibly go wrong? What is our product or service expected to do? What happens if it fails to do so? Do we have a damage mitigation plan? Consider the embarrassing situation that Microsoft found itself in with its Tay chatbot fiasco, where internet trolls exploited vulnerabilities in the bot’s code, feeding it racist, homophobic, and sexist content that millions read on social media.

Accidents, including deadly ones, caused by software or industrial robots can be traced to the early days of such technology, but ...

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