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Helping People Change
book

Helping People Change

by Richard Boyatzis, Melvin L. Smith, Ellen Van Oosten
August 2019
Beginner
256 pages
5h 58m
English
Harvard Business Review Press
Audiobook available
Content preview from Helping People Change

CHAPTER 8

creating a culture of coaching or helping

pathways to transform the organization

When Jeff Darner, senior director of talent management and human resources, first brought coaching into Moen, a Fortune Brands company, he faced a grindingly slow process. As he said, the executives “were not used to asking people about how they feel.”1 What’s more, Moen’s managers already felt pressed for time to complete their daily work and saw developmental conversations as another task on their already lengthy lists. Little by little, through training and conversations, the climate changed. Managers who once felt they didn’t have time to talk—much less listen—to each other, now take the time to do just that. They even report observable daily, informal ...

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Publisher Resources

ISBN: 9781633696570