CHAPTER 9

recognizing coachable moments

seize the opportunity

Fall had arrived. The air was cool and crisp, and the trees were turning from green to bright yellow, orange, and red. For Ray Lewis, however, this fall was more than just a change of season; it was also a time of transition in his life. Ray had decided to embark on an educational and personal development journey that would prepare him for the next big step in his career—to assume greater responsibility in his family’s business.

That path had been laid out for Ray for many years. Already he was serving as corporate accounts manager for the company his family founded in 1989 to provide planned and emergency response services, including spill cleanup, environmental remediation, and ...

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